eStatement FAQ
Opting-in for eStatements is fast, secure and hassle free!
Once you have logged in to your Internet Banking account, simply click "statements" on the "Accounts" page. Click on "Electronic Only Statement Delivery" located on the right-hand side of the page. Once you've read and accepted the e-disclosure policy, simply choose to opt-in and accept eStatement delivery for one account or all accounts.
- What is eStatement delivery?
- What is a PDF?
- What types of accounts are available for eStatement delivery?
- How much does eStatement delivery cost?
- Will my eStatement look the same as my regular printed statements?
- Will my eStatement include check images?
- How will I know when my eStatement is available for viewing?
- When will my eStatements be available?
- What Web browsers can I use to access eStatements?
- Can I enroll more than one account?
- How do I print my eStatement?
- How do I save my eStatement to my computer?
- How long will my eStatements be available?
- How can I update my password and email address?
- Are my eStatements secure?
- Do I need Online Banking to view eStatements?
- How do I sign up for eStatements
- What is eStatement delivery?
- eStatement delivery is the electronic PDF delivery of your account statement that you can view, download, save or print at your convenience.
- What is a PDF?
- Adobe Portable Document Format (PDF) is a standard file format for distributing electronic documents. Adobe PDF files can be viewed, saved or printed by using Adobe Acrobat Reader software. The basic Adobe Acrobat Reader software is available for free download directly from Adobe.
- What types of accounts are available for eStatement delivery?
- All checking accounts may be enrolled in eStatement delivery.
- How much does eStatement delivery service cost?
- eStatement delivery service is free.
- Will my eStatement look the same as my regular printed statements?
- Yes.
- Will my eStatement include check images?
- Yes.
- How will I know when my eStatement is available for viewing?
- Each month we will send you an email notification advising you that your current eStatement is available. Please add estatements@fcbanker.com to your list of safe senders to ensure delivery of email notifications!
- When will my eStatements be available?
- In most cases, eStatements are available within 24 hours of the first day of the month-days before your paper statement would arrive in the mail.
- What Web browsers can I use to access eStatements?
- You can use Microsoft Internet Explorer 5.0 or higher, Netscape Navigator/Communicator 6.0 or higher, or AOL version 6.0 or higher.
- Can I enroll more than one account?
- Yes. All of your personal checking accounts can be enrolled during your initial enrollment or at a later date.
- How do I print my eStatement?
- You can print your eStatement using the printer icon when your statement is displayed in the Adobe Acrobat Reader.
- How do I save my eStatement to my computer?
- Once you've opened your eStatement, you can save it using the small disk icon on the toolbar of your Adobe Acrobat Reader software. Select a name that will help you remember which statement the file contains (e.g. CheckingSeptember2005.pdf)
- How long will my eStatements be available?
- We will store your account statements for at least 24 months.
- How can I update my passcode and email address?
- Both your passcode and email address are maintenanced from the "User Services" tab. Once you've accessed the "User Services" tab, select either "Change Passcode" or "Update Email Address."
- Are my eStatements secure?
- Yes. First Capital Bank uses standard 128-bit SSL encryption to safeguard your eStatements.
- Do I need Online Banking to view eStatements?
- Yes, eStatements are only available to customers with an active Internet Banking account. To sign up for First Capital Bank's FREE Internet Banking, click here.
- How do I sign up for eStatements?
- Opting-in for eStatements is easy. Once you have logged in to your Internet Banking account, simply click "statements" on the "Accounts" page. Click on "Electronic Only Statement Delivery" located on the right-hand side of the page. Once you have read and accepted the e-disclosure policy, simply choose to opt-in and accept eStatement delivery for one account or all accounts.
